If you are looking for an AI-powered customer service platform for managing your customer communication and ticket system, then you are on the right blog post.
You can use an AI-powered customer support service to launch AI agents to quickly respond to customer queries.
With it, you can automatically 60% of your customer inquiries, and your team can only focus on complex problems instead of all general issues.
There are several types of AI customer service platforms available in the market. Some offers help desk/ticketing system, live chat, AI agents, and omnichannel support.
Here in this article, I have picked 10 best software that help you in automating customer support service.
1. Freshdesk
Freshdesk is an AI-powered customer service software that helps businesses to offer omnichannel customer support service.
With Freshdesk, you can build a smart ticketing system that automatically sorts emails into different categories.
Some of the best features of Freshdesk include ticket creation, team inbox, AI agents, Omnichannel support, and more.
Now you can use Freshdesk’s new vertical AI to launch AI agents to solve complex issues and repetitive tasks.
There’s also a powder virtual assistant called Freddy AI that easily understands customer messages and instantly provides solutions like FAQs, tutorials, and more.
Freshdesk is a complete AI-based customer service platform that automates everything, so your support team focuses on more complex problems.
Using Freshdesk, you can easily automate tasks, manage tickets, and assign tickets to teams.
It offers a knowledge-based option that allows you to create FAQs and guides to provide enough resources for customers.
Freshdesk is suitable for all business sizes, from a small business to a large enterprise.
Key Features
- AI-powered helpdesk service.
- Omnichannel support, including phone, chat, email, and social media.
- Self service portal for customer
- Support ticket generation and automation
- Advanced ticketing to resolve big issues
- Freddy AI assistant to provide good customer support service
- You can launch AI agents
- 3rd party integrations with other apps
- Built-in Analytics tool to track customer satisfaction score.
Price
Freshdesk basic plan starting from $19 per month. You can try any paid plan for 14 day for free.
2. Tidio
Tidio is an all-in-one customer service platform for small businesses.
It combines live chat, AI chatbot, email marketing, and help desk to streamline customer communication to improve support and increase sales.
With Tidio, you can simplify customer support across channels, like Live Chat, Email, Call, Messenger, Instapage, LinkedIn, X, and more from a single dashboard.
The standout feature of Tidio is its Lyri AI, an AI chatbot that understands customer queries and answers them based on FAQ content. It uses NLP (Natural Language Processing) technology to handle inquiries like humans.
Tidio’s visitor track option lets you monitor website visitors in real time. It offers advanced options like typing preview, so you can see what customers type before they send messages.
Its AI automation option lets companies offer 24/7 customer support via chatbot. No Human intervention required.
Tidio interacts with various platforms and tools such as Shopify, Omnisend, Zendesk, Salesforce, WooCommerce, and more.
Key Features
- AI-powered customer service
- Live chat and ticketing
- Lyro AI agents
- Sea live visitor counts
- Automatic chat assignment
- Able to see live typing
- Ticketing automation
- Build an integrated AI agent
- Dedicated success manager
- Advanced Analytics.
- Integrations with apps
Price
Tidio offers two different plans: one is the customer service platform, and the second is Lyro AI Agents. The basic plan starts from $24 per month. You can try Tidio’s paid plan for 7 days free.
3. Help Scout
Help Scout is one of the best AI-powered customer service platforms. It brings all customer conversations, like email, chat, and social media in one single inbox.
Your support team can manage customer experience and boost productivity.
Help Scout AI provides multiple options to serve customers faster. It gives instant answers to customer queries, so your team spends less time on simple tasks.
Help Scout’s shared inbox option helps you to never miss a message, assign conversations to the right person with one click, and avoid duplicate messages from multiple channels.
There is a knowledge base feature by Help Scout to create FAQ articles and resources.
Help Scout also helps your support team in writing emails, finding related articles to queries, and summarizing conversations to save time and energy.
To simplify your workflow and automate data sharing, Help Scout integrates with 100 + apps and tools like Shopify, WhatsApp, Salesforce, Zapier, Capsule, Pipedrive, and more.
There’s a mobile application available to serve customers’ queries on the go.
Key Features
- All-in-one platform for customer support
- Email, live chat, call, and social media options available
- Shared inbox to handle conversation
- Self service portal for customer
- Create a knowledge base on the website
- AI-powered tools.
- Reporting & analytics
- Integrations
- Mobile app
Price
You can try Help Scout for free. The paid Standard plan costs $25 per month, Plus $45 per month, and Pro $75 per month. You can try paid plans for free as well.
4. Hubspot Service Hub
HubSpot Service Hub is a comprehensive AI-powered unified customer service platform.
It supports Omnichannel communication that means, you can solve customer anywhere they are, like email, chat, call, Facebook, Instagram, WhatsApp, and more.
Its AI features can automate help desk and ticketing workforce without any effort.
HubSpot Service Hub offers a sophisticated call tracking option, allowing the team to route and transfer customer calls to the right person with just one click.
You can also automate ticket routing to improve response time and give faster support service to customers.
There’s a feedback management option that lets you know what your customers really think about the service, and get customer feedback with customized survey options.
Customers can get a self-service portal that helps them get 24/7 support. Businesses can build a knowledge base, a customer portal, and AI agents to resolve customers’ enquiries.
Key Features
- Ticket automation
- Help desk workspace
- Live chat
- Omnichannel communication
- Call tracking and routing
- SLA management
- Service analytics
- Feedback management
- Integrated CRM
- Build Knowledge Base
- Self-service portal
- Integrations
Price
HubSpot Service Hub Starter plan costs $15 per month for one seat. You can try a paid plan for 14 days for free.
5. HelpDesk
HelpDesk is another good AI customer service tool. It is a product of Live Chat, a popular live chat software for all sizes of businesses.
HelpDesk simplified the ticketing system with the help of AI. It is an ultimate repetitive and manual customer service, manages all your customers’ messages in one place, and assigns queries to dedicated team members based on their skill set.
You can use Live Chat and HelpDesk together for better results.
It has a lot of AI advanced features to single 5 and automate support service, like tag suggestion, AI smart ticketing, text enhancements, ticket summaries, and automation templates.
One of the cool features of HelpDesk is automated responses that let you send canned replies for common queries. It helps customers to get an instant reply to general questions.
It has a built-in reporting and Analytics tool that translates ticket data into actionable insights. You can see data like ticket volume, response time, and customer satisfaction scores.
It integrates with popular software like Zapier, Shopify, WooCommerce, WordPress, Slack, Salesforce, and many others.
Key Features
- AI customer service platform
- Ticket management
- Team collaboration
- Tag suggestions
- Text enhancements
- Canned responses
- FAQs & Knowledge Base
- HelpDesk service
- Analytics
- Integrations
- Mobile app
Price
HelpDesk Team plan costs you $29 per month, and Business plan $50 per month. There’s also an enterprise plan available for big companies. You can try HelpDesk for free.
6. Intercom
Intercom is the #1 best customer service platform. It has a fully featured help desk with an AI Agent, Fin AI to serve customers on autopilot.
Fin AI Agent handles almost 70% of customer queries, and the platform uses NLP (Natural Language Processing) to give human-like conversational responses to customers.
It also supports Omnichannel, which means customers reach out to you through various platforms like email, SMS, Call, Facebook, Instagram, and WhatsApp.
Some notable features are a shared inbox to handle your incoming messages, Fin AI Agent to train a chatbot on your own data, and a deep reporting and analytics tool to optimise customer support experiences.
Customers can help themselves through smart FAQ articles and resources.
When it comes to integrations, Intercom supports Zapier to integrate with 1000+ apps and tools.
It provides 24/7 support through live chat and email. They have also used tutorial articles about their features and tools.
Key Features
- Fully featured help desk
- Fin AI Agent to handle queries
- Shared inbox
- Manage tickets
- Knowledge base
- Copilot
- Reporting & analytics
- Omnichannel support
- Integrations
- Customer support
Price
Intercom plan starting from $25 per month and goes up to $132 per month. You can try any paid plan on Intercom for 14 days for free. They also offer a demo of expensive plans.
7. Zendesk
Zendesk is an all-in-one customer service software that is designed for all business sizes.
It streamlines communication and customer support service by various tools like live chat, ticketing, help desk, robust analytics, and a self-service portal.
Like some other tools, it also supports omnichannel, which helps businesses to manage customer queries from multiple platforms, including email, SMS, call, social media, and more.
You can automate up to 80% of interactions with Zendesk AI. Its Resolution Learning Loop continually increases automation rates.
Some of the top brands like Squarespace, Uber, LOSH, and GRUBHUB trust Zendesk for their customer support service.
It also supports Copilot, which is an AI assistant to help teams work smarter, find resolutions faster, and find the right answer.
Key Features
- AI agents
- Copilot
- Ticketing and Help Desk
- Live chat
- Knowledge base
- Workforce management
- Omnichannel support
- Analytics and reporting
- Self-service portal
- Customized interface
- Integrations
Price
Zendesk’s basic plan starts from $15 per month. When billed annually. You can try it for 14 days for free.
8. Zoho Desk
Zoho Desk is an ai powered customer service platform that streamlines support and enhances customer interactions.
Its omnichannel support unifies conversations across channels, for example, email, call, social media, messaging apps, and live chat.
Zoho Desk provides initiative easy to use ticketing system, so your agents can see they are day to day tasks.
Agents can also see all updated tickets in real-time, and categorize them by status, date, and priority.
You can use Zia AI, a chatbot that assists customers 24/7 across your website and messaging channels.
It uses knowledge-based responses to customer enquiries.
Zoho Desk comes with an advanced Analytics tool, which lets you see data like average response time, average resolution time, and customer satisfaction score.
It provides a mobile app that allows you to respond to customer enquiry on the go. Mobile app available in iOS and Android.
Key Features
- Omnichannel communication
- Ticket management
- Help Desk
- Self-service portal
- Zia AI chatbot
- Ticket automation
- Intuitive interface
- Built-in Analytics
- Integrations
- Zoho Desk app
Price
Zoho Desk plan starts from $20 per month. You can try it for free today.
9. Gorgias
Gorgias is a support service platform for e-commerce brands. It is specially designed to sell more and resolve customer inquiries with the help of AI.
With its AI Agent, you can resolve 60% of support in inquiries.
It offers a central inbox to manage all communications across channels like email, SMS, Live chat, social media, and more.
Gorgias integrates with top e-commerce platforms like Shopify, Magento, Bigcommerce, and WooCommerce, allowing you to give support service to customers no matter which platform you use.
One of the best features of Gorgias is its AI agents, chatbots that are trained on your store data and automatically resolve customer enquiries.
Rather than E-commerce integrations, it lets you connect with other tools like Klaviyo, Omnisend, Aircall, Slack, and 40+ other apps.
If you are running a Shopify Store, then Gorgias is a great choice to handle your support service.
Its AI Agents can help you in tracking orders, canceling orders, updating shipments, and recommending products to customers.
Key Features
- Multichannel customer support
- Central inbox
- Help Desk
- AI Agents
- Self-service portal
- Knowledge base
- Live chat
- eCommerce integration
- Manage order & shipping details
- Analytics
Price
Gorgias Starter plan costs you $10 per month. You can try it for 14 days for free.
10. Ada
Ada is another good AI-powered customer service platform. It is very similar to Intercom.
With it, you can resolve up to 80% of customer queries with the help of AI Agents.
Its Conversation Hub supports omnichannel, which lets you see all customer conversations across channels like email, chat, phone, SMS, Instagram, Facebook, Messenger, and In-app in one place.
So, your agents never miss customer inquiries and service them where the customers are with ease.
It has a built-in performance center to build and optimize AI Agents to solve customer inquiries faster.
Ada’s main feature is its “Reasoning Engine,” which uses natural language processing (NLP) to understand customer enquiries and full data from the knowledge base to write a reply that feels like human written.
It integrates with popular tools and platforms like Salesforce, Shopify, Bigcommerce, Zendesk, GitHub, and others. These help AI agents to offer ticketing and helpdesk service to customers on autopilot.
Ada has enough documents and resources to learn how to use it properly for your business.
It offers 24/7 customer support via email and live chat.
Key Features
- Build AI agents for support
- Conversational hub
- Omnichannel support
- Performance center
- Reasoning Engine
- Developer toolkit
- Knowledge Base
- Integrations
Price
You can contact the Ada sales team for pricing.
Conclusion
Above, I have shared some of the best customer service platforms that offer a wide range of features like omnichannel support, AI Agents, live chat/chatbot, helpdesk, ticket management, and analytics.
To pick the best AI customer service platform, you should look at its key features. Most software offers the same features, but if you want to know our recommendation, then Freshdesk is a great choice for automating customer service with the help of AI.
It has everything you need to manage your support service, including AI agents, a help desk, a chatbot, ticketing, and more.
Well, you can also compare other platforms mentioned here in this article before making any purchase decision.